We guarantee our products for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. "Defects", as covered by this warranty, are defined as imperfections in material or workmanship that will impair the use of the furniture or product. This does not include small cracks or end grain checking which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in material or workmanship in any part or component, we will repair, replace or refund the furniture, subject to terms and conditions.
Under this warranty, we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases, we would repair any damage covered by the warranty.
Product warranties do not apply to the following:
- 1. Damage caused by pressure washer use.
- 2. Discolouration or deterioration caused by the application of teak oil or other wood treatments.
- 3. Damage that does not fall under wear and tear from reasonable private residential use, including but not limited to dents, scratches, stains, tears to fabric, etc.
- 4. Normal deterioration and weathering of the timber caused by exposure to an outdoor environment, which includes small cracks (end-grain checking) in wood, colour change over time, surface patination or blemishes on brass or stainless steel, etc.
Our clearance items are not offered with a warranty, however if you are unsatisfied with a clearance item for any reason, you can return the item in accordance with our 2-week ‘no quibble’ returns policy. Due to the unique nature of each item we are unfortunately unable to replace any item.
Should you wish to claim under our guarantee, please forward images of the damage via email together with your order details.
We will provide acknowledgement of your email as soon as practicable and shall endeavour to address concerns in a timely and efficient manner.
Please be advised that our product guarantee does not cover items shipped overseas.
We guarantee our products for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. "Defects", as covered by this warranty, are defined as imperfections in material or workmanship that will impair the use of the furniture or product. This does not include small cracks or end grain checking which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in material or workmanship in any part or component, we will repair, replace or refund the furniture, subject to terms and conditions.
Under this warranty, we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases, we would repair any damage covered by the warranty.
Product warranties do not apply to the following:
- 1. Damage caused by pressure washer use.
- 2. Discolouration or deterioration caused by the application of teak oil or other wood treatments.
- 3. Damage that does not fall under wear and tear from reasonable private residential use, including but not limited to dents, scratches, stains, tears to fabric, etc.
- 4. Normal deterioration and weathering of the timber caused by exposure to an outdoor environment, which includes small cracks (end-grain checking) in wood, colour change over time, surface patination or blemishes on brass or stainless steel, etc.
Our clearance items are not offered with a warranty, however if you are unsatisfied with a clearance item for any reason, you can return the item in accordance with our 2-week ‘no quibble’ returns policy. Due to the unique nature of each item we are unfortunately unable to replace any item.
Should you wish to claim under our guarantee, please forward images of the damage via email together with your order details.
We will provide acknowledgement of your email as soon as practicable and shall endeavour to address concerns in a timely and efficient manner.
Please be advised that our product guarantee does not cover items shipped overseas.
