- Outdoor Dining Sets
- Garden Benches
- Memorial Bench
- Garden Chairs
- Garden Cushions
- Garden Tables
- Sun Loungers
- Garden Parasols
- Garden Accessories
- Garden Ornaments
- Childrens Furniture
- Indoor Furniture
- All Weather Wicker
- Reclaimed Teak
Terms & Conditions
Click on the links below for an explanation of our terms and conditions
- Intellectual title
- To change or cancel your order
- Returns & exchanges
- Delivery policy and costs
- Prices & VAT charges
- Mis-pricing
- Stock availability
- Guarantee
- Credit Card Security
- Privacy
- Cookies
- Trade Descriptions Act
- Customer Services
- Instability of the Internet
- Links to other sites
- Law and jurisdiction
The content of our website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trade marks, service marks, patents or other proprietary rights. Except insofar as expressly permitted in these terms and conditions, the content of this website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, sold, hired, reverse engineered or transmitted in any way without our prior written consent. You may retrieve, display, copy, print or download the content on this website for the following purposes only:
- Content of this site may be copied, in part or full, if the information is intended for personal use or in connection with the proposed purchase by you any of the goods referred to on the site.
- The content of this site may be copied, in part or in full, for the benefit of a third party if the all of the following conditions are met:
- the copy indicates this site as its source and provides the site's complete address and copyright information
- the copy indicates that it is protected by copyright restrictions which must be respected by the third party
- the copy, in part or in full, must not be inserted into another text or publication, in whatever form, without prior written permission
- the copy, in part or in full, must not be stored, on another website or on any other electronic system, without prior written permission
- the copy, in part or in full, must never be disseminated for commercial purposes apart from the intended purchase by you or others of goods specified on the site without prior written permission
If your order has not been confirmed by the receipt page, you can change or cancel your order as follows:
- Click on "My Basket" at the top of the page.
- Tick the "Remove" box and click the "Update"button if you wish to cancel your order for a selected item
- Change the "Quantity" and click the "Update" button if you want additional or less items
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order by email or by telephoning us on +44 (0)845 6789 890.
If your order has been despatched, you will need to return the cancelled item(s) at your own expense to the address shown under Returns & Exchanges. We will refund the order or relevant part of it, including the original delivery charge to you if the whole order is returned, as soon as possible and in any case within 7 days of receipt of returned items.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.
We are happy to accept any item for exchange or refund within 7 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached (if applicable). This does not affect your statutory rights.
To return an item, simply complete the return form sent with your order and send or fax it to:
Cyan, Jati House, 6 Pipers Road, Gateway Business Park (off the A23), Coulsdon, Surrey CR5 2AR.
Upon receipt of the return form you shall be given a RTS Number which must be clearly marked on the return packaging.
We recommend that you use an insured registered carrier to return your item. Cyan will not be held liable for the cost of return or lost or damaged items.
Please note that for returned goods, we will refund the price of the goods but not the delivery charge (unless the entire order was cancelled within 7 working days from the day after the day of receipt of the goods). For exchanges, the replacement goods will be delivered to you free of charge.
If furniture has been treated / painted we will repair rather than replace any damage.
We are able to deliver orders to mainland England and Wales usually within two weeks of receiving your order with costs as set out below. Speedier delivery can also be arranged if required.
- For small or flat packed non-fragile items with a value of less than £99.00 'Next Business Day' service £10.00 including VAT
- For orders up to a value of £200.00 delivery cost £20.00 including VAT
- For orders between £200.00 - £400.00 delivery cost £30.00 including VAT
- For all orders over £400.00 delivery cost £40.00 including VAT
Overseas Delivery
Delivery costs for all overseas orders are quoted on an individual order basis. Due to the varying nature of overseas freight, we can only advise on the costs after receipt of an order. There would be no obligation for you to accept the quote.
Customs Information
You will be responsible for any customs or import duties levied once the goods reach your country, as we have no control over these charges and cannot predict what they might be.
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
If you want to view our prices in your local currency, Click Here for the Universal Currency Converter
If you are ordering from outside the UK or European Union, your order can be supplied VAT free. Your credit card payment will be reduced accordingly and a copy of your ex VAT receipt will be despatched with your goods. Local import duties may be payable by you on receipt.
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.
Product availability will be confirmed upon receipt of order. We try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.
If the item you have ordered is not in stock, we shall advise you and do our best to get it to you as quickly as possible.
If we are unable to deliver an item we shall cancel the item from your order immediately and let you know by phone or email. If we are unable to deliver an item to you in a timely manner, as stated within our delivery policy, we will telephone or email you with the option to cancel your order if you so wish.
We warrant all of our products for a period of one year from the date of delivery. If you find a defect in material or workmanship in any part or component, Cyan will, at Cyan's option, repair or replace the furniture free of charge. "Defects", as used in this warranty, are defined as imperfection in material or workmanship that will impair the use of the furniture product.
We want you to shop online with confidence.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Depending on your browser, you will see a different confirmation that your connection is secure, but for the most common browsers, you will see a closed padlock at the foot of your screen.
In order to validate orders we may contact you for additional security purposes should we deem this necessary.
We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.
Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.
The type of information we will collect about you includes:·
- Your name
- Address
- Phone number
- E-mail address
- Credit / debit card details
The information we hold will be accurate and up to date. You can check the information we hold about you by clicking here and e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you would like to remove your details from our customer database and mailing list please click here. If you have any questions or comments about privacy you should email Philip Abraham at p.abraham@cyan-teak-furniture.com or telephone +44 (0) 845 6789 890.
Jati Ltd (trading as Cyan) is registered under the Data Protection Act 1998.
Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if you use the address book, and to store your details if you select the 'Remember Me' Option.
We may also use cookies to track the patterns of behaviour of visitors to our site. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 845 6789 890 or click here to inform us by email We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.
Our Customer service representatives are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday.
All complaints will be acknowledged within 2 working days and will be resolved as soon as practicable. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.
We always welcome feedback from our customers and are continually looking at ways to improve our service.
The Internet is an inherently unstable medium. Errors, omissions, interruptions and delays of service may occur at any time. As a result we accept no responsibility in respect of such errors, omissions, interruptions or delays. We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software. We accept no liability whatsoever (whether in contract, negligence, breach of duty including statutory duty or any other cause of action) for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site.
On this website you may be offered links to other sites which we hope will be of interest. However, we have no control over such sites and do not endorse them. You agree that we are not responsible for the availability or content of, or goods and services available on, those web sites.
This contract is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.
