How To Place An Order

To place an order directly from this web site with complete security, follow these easy steps:

• Simply browse through our catalogue using the search facilities on the left of the page.
• When you find an item of interest, click on the image to view a larger picture and read additional product information.
• Select the quantity, size and /or colour you require and then click on "Add to my basket". Then either:

• Click "Continue Shopping" to confirm your order for the selected item and return to the Shop.
• Tick the "Remove" box and click the "Update" button if you wish to cancel your order for a selected item.
• Change the "Quantity" and click the "Update" button if you want additional or less items.
• Or, if you've completed your shopping, simply click on "Checkout now".

• If you click on "Checkout now" your shopping basket will appear with your new selection and any other items selected. Follow the instructions on the screen, ensuring that all highlighted fields are completed.
• If you click on "Continue Shopping" you will return to the shop. When you have completed your shopping, simply click on "Checkout now" or "checkout" on the menu bar across the top of the page and follow the instructions on the screen.
• At the end of the Checkout process, a confirmation of your order will appear on screen. Print this receipt for your records.
• A confirmation of your order will also be e-mailed to you. If you do not receive this, please contact us by email or by telephone on 0845 6789 890 (local rate) or 020 8655 6240 (STD).

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We accept online payment in a secure environment with Visa and Mastercard credit cards, as well as Switch and Solo debit cards. If you prefer not to send your credit card details via the Internet, you may call us directly at the following telephone or fax number below to complete your order.

We do not charge your credit or debit card until we despatch your order.

Please note, we are unable to accept Visa Electron, Diners Card or American Express.

All our prices are displayed in sterling, but we accept credit card payments from anywhere in the world.

If you want to view our prices in your local currency,
Click Here for the Universal Currency Converter

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If your order has not been confirmed by the receipt page, you can change or cancel your order as follows:

• Click on "My Basket" at the top of the page.
• Tick the "Remove" box and click the "Update"button if you wish to cancel your order for a selected item
• Change the "Quantity" and click the "Update" button if you want additional or less items

If your order has been confirmed, but you have not yet received the items, you can change or cancel your order by email or by telephoning us on +44 (0)845 6789 890.

If your order has been despatched, you will need to return the cancelled item(s) at your own expense to the address shown under Returns & Exchanges. We will refund the order or relevant part of it, including the original delivery charge to you if the whole order is returned, as soon as possible and in any case within 7 days of receipt of returned items.

If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.

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