- Outdoor Dining Sets
- Garden Benches
- Memorial Bench
- Garden Chairs
- Garden Cushions
- Garden Tables
- Sun Loungers
- Garden Parasols
- Garden Accessories
- Garden Ornaments
- Childrens Furniture
- Indoor Furniture
- All Weather Wicker
- Reclaimed Teak
- Gift Ideas
Help & Information
Here, we have tried to anticipate your questions and provide help and information from how to place an order, delivery, guarantees, and returns etc. together with useful information on how to navigate our web site.
Please click on the links below for a basic explanation of how the site works and our policies. If after you have read this, you are still confused, or have additional questions, please contact us
- To place an order
- To pay for your order
- To change or cancel your order
- Returns & exchanges
- Delivery policy and costs
- Prices & VAT charges
- Mis-pricing
- Stock availability
- Guarantee
- Credit Card Security
- Can't find what you're looking for?
- Who Qualifies for a trade discount?
- Dimensions
- Privacy
- Cookies
- Trade Descriptions Act
- Customer Services
To place an order directly from this web site with complete security, follow these easy steps:
- Simply browse through our catalogue using the search facilities on the left of the page.
- When you find an item of interest, click on the image to view a larger picture and read additional product information.
- Select the quantity, size and /or colour you require and then click on "Add to my basket". Then either:
- Click "Continue Shopping" to confirm your order for the selected item and return to the Shop.
- Tick the "Remove" box and click the "Update" button if you wish to cancel your order for a selected item.
- Change the "Quantity" and click the "Update" button if you want additional or less items.
- Or, if you've completed your shopping, simply click on "Checkout now".
- If you click on "Checkout now" your shopping basket will appear with your new selection and any other items selected. Follow the instructions on the screen, ensuring that all highlighted fields are completed.
- If you click on "Continue Shopping" you will return to the shop. When you have completed your shopping, simply click on "Checkout now" or "checkout" on the menu bar across the top of the page and follow the instructions on the screen.
- At the end of the Checkout process, a confirmation of your order will appear on screen. Print this receipt for your records.
- A confirmation of your order will also be e-mailed to you. If you do not receive this, please contact us by email or by telephone on 0845 6789 890 (local rate) or 020 8655 6240 (STD).
We accept online payment in a secure environment with Visa and Mastercard credit cards, as well as Switch and Solo debit cards. If you prefer not to send your credit card details via the Internet, you may call us directly at the following telephone or fax number below to complete your order.
| Telephone: | 0845 6789 890 (local rate) 020 8655 6240 (STD) |
| Fax: | 0845 6789 889 (Local rate) 020 8668 4392 (STD) |
We do not charge your credit or debit card until we despatch your order.
Please note, we are unable to accept Visa Electron, Diners Card or American Express.
All our prices are displayed in sterling, but we accept credit card payments from anywhere in the world.
If you want to view our prices in your local currency,
Click Here for the Universal Currency Converter
If your order has not been confirmed by the receipt page, you can change or cancel your order as follows:
- Click on "My Basket" at the top of the page.
- Tick the "Remove" box and click the "Update"button if you wish to cancel your order for a selected item
- Change the "Quantity" and click the "Update" button if you want additional or less items
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order by email or by telephoning us on +44 (0)845 6789 890.
If your order has been despatched, you will need to return the cancelled item(s) at your own expense to the address shown under Returns & Exchanges. We will refund the order or relevant part of it, including the original delivery charge to you if the whole order is returned, as soon as possible and in any case within 7 days of receipt of returned items.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.
We are happy to accept any item for exchange or refund within 7 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached (if applicable). This does not affect your statutory rights.
To return an item, simply complete the return form sent with your order and send or fax it to:
Cyan, Jati House, 6 Pipers Road, Gateway Business Park (off the A23), Coulsdon, Surrey CR5 2AR.
Upon receipt of the return form you shall be given a RTS Number which must be clearly marked on the return packaging.
We recommend that you use an insured registered carrier to return your item. Cyan will not be held liable for the cost of return or lost or damaged items.
Please note that for returned goods, we will refund the price of the goods but not the delivery charge (unless the entire order was cancelled within 7 working days from the day after the day of receipt of the goods). For exchanges, the replacement goods will be delivered to you free of charge.
If furniture has been treated / painted we will repair rather than replace any damage.
We are able to deliver orders to mainland England and Wales usually within two weeks of receiving your order with costs as set out below. Speedier delivery can also be arranged if required.
- For small or flat packed non-fragile items with a value of less than £99.00 'Next Business Day' service £10.00 including VAT
- For orders up to a value of £200.00 delivery cost £20.00 including VAT
- For orders between £200.00 - £400.00 delivery cost £30.00 including VAT
- For all orders over £400.00 delivery cost £40.00 including VAT
Overseas Delivery
Delivery costs for all overseas orders are quoted on an individual order basis. Due to the varying nature of overseas freight, we can only advise on the costs after receipt of an order. There would be no obligation for you to accept the quote.
Customs Information
You will be responsible for any customs or import duties levied once the goods reach your country, as we have no control over these charges and cannot predict what they might be.
Special Notice for Christmas 2011
Please be advised that our offices will be closed from 20th Dec 2011 to 4th Jan 2012 and we will be unable to respond to your queries during this time. Apologies in advance for any inconvenience caused. Cyan would like to wish all our customers a very happy and peaceful holiday.
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.
If you want to view our prices in your local currency, Click Here for the Universal Currency Converter
If you are ordering from outside the UK or European Union, your order can be supplied VAT free. Your credit card payment will be reduced accordingly and a copy of your ex VAT receipt will be despatched with your goods. Local import duties may be payable by you on receipt.
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.
Product availability will be confirmed upon receipt of order. We try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.
If the item you have ordered is not in stock, we shall advise you and do our best to get it to you as quickly as possible.
If we are unable to deliver an item we shall cancel the item from your order immediately and let you know by phone or email. If we are unable to deliver an item to you in a timely manner, as stated within our delivery policy, we will telephone or email you with the option to cancel your order if you so wish.
We warrant all of our products for a period of one year from the date of delivery. If you find a defect in material or workmanship in any part or component, Cyan will, at Cyan's option, repair or replace the furniture free of charge. "Defects", as used in this warranty, are defined as imperfection in material or workmanship that will impair the use of the furniture product.
We want you to shop online with confidence.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Depending on your browser, you will see a different confirmation that your connection is secure, but for the most common browsers, you will see a closed padlock at the foot of your screen.
In order to validate orders we may contact you for additional security purposes should we deem this necessary.
If you can't find what you want, click here, tell us what you need and we'll do our best to get it for you.
Professional designers, businesses, and institutions are eligible to take advantage of our special discounts for Trade customers. If you would like to open a trade account and meet the above criteria, please click on the "new account" button within the "Trade Sales" section on the menu above and complete the form. Or fax us with an order on your business letterhead or business purchase order. Payment can be made by credit card or cheque after you have received our proforma invoice. If you are unable to meet the above criteria but feel you should benefit from our trade prices "contact us". Otherwise, you are welcome to order through our shop in the menu above.
Most of the chairs, benches and tables in this catalogue share similar proportions and can be easily mixed and matched, but if you are in any doubt as to which size would be most appropriate or you need any further advice please contact us.
We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.
Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.
The type of information we will collect about you includes:·
- Your name
- Address
- Phone number
- E-mail address
- Credit / debit card details
The information we hold will be accurate and up to date. You can check the information we hold about you by clicking here and e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you would like to remove your details from our customer database and mailing list please click here. If you have any questions or comments about privacy you should email Philip Abraham at p.abraham@cyan-teak-furniture.com or telephone +44 (0) 845 6789 890.
Jati Ltd (trading as Cyan) is registered under the Data Protection Act 1998.
Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if you use the address book, and to store your details if you select the 'Remember Me' Option.
We may also use cookies to track the patterns of behaviour of visitors to our site. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 845 6789 890 or click here to inform us by email. . We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.
Our Customer service representatives are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday.
All complaints will be acknowledged within 2 working days and will be resolved as soon as practicable. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.
We always welcome feedback from our customers and are continually looking at ways to improve our service.
