Sun 5th Feb 2012

Delivery & Returns

We make every endeavour to ensure that you order arrives safely in the satisfactory condition it left our warehouse. However, all deliveries should be inspected immediately upon arrival. Please make note of any damage to boxes when signing for deliveries and report any losses or damages promptly to our sales department by e-mail, phone or fax

DELIVERY POLICY & COSTS

We are able to deliver orders to mainland England and Wales usually within two weeks of receiving your order with costs as set out below. Speedier delivery can also be arranged if required.

For small or flat packed non-fragile items with a value of less than £99.00 'Next Business Day' service £10.00 including VAT
For orders up to a value of £200.00 delivery cost £20.00 including VAT
For orders between £200.00 - £400.00 delivery cost £30.00 including VAT
For all orders over £400.00 delivery cost £40.00 including VAT

Overseas Delivery
Delivery costs for all overseas orders are quoted on an individual order basis. Due to the varying nature of overseas freight, we can only advise on the costs after receipt of an order. There would be no obligation for you to accept the quote.

Customs Information
You will be responsible for any customs or import duties levied once the goods reach your country, as we have no control over these charges and cannot predict what they might be.

Special Notice for Christmas 2011

Please be advised that our offices will be closed from 20th Dec 2011 to 4th Jan 2012 and we will be unable to respond to your queries during this time. Apologies in advance for any inconvenience caused. Cyan would like to wish all our customers a very happy and peaceful holiday.

RETURNS & EXCHANGES

We are happy to accept any item for exchange or refund within 7 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached (if applicable). This does not affect your statutory rights.

To return an item, simply complete the return form sent with your order and send or fax it to:

Cyan, Jati House, 6 Pipers Road, Gateway Business Park (off the A23), Coulsdon, Surrey CR5 2AR.

Upon receipt of the return form you shall be given a RTS Number which must be clearly marked on the return packaging.

We recommend that you use an insured registered carrier to return your item. Cyan will not be held liable for the cost of return or lost or damaged items.

Please note that for returned goods, we will refund the price of the goods but not the delivery charge (unless the entire order was cancelled within 7 working days from the day after the day of receipt of the goods). For exchanges, the replacement goods will be delivered to you free of charge.

If furniture has been treated / painted we will repair rather than replace any damage.